Frequently Asked Questions

Our end-to-end management service covers rigorous tenant vetting, bond lodgement, automated rent collection and disbursement, scheduled quarterly inspections with digital photographic reports, routine maintenance coordination, statutory compliance oversight, and 24/7 emergency response.

Yes, Ginny Homes acts as the single point of contact for your tenants. We handle all routine inquiries, repair requests, notice serving, lease renewals, and dispute resolutions in full adherence to the Residential Tenancies Act, saving you time and stress.

We maintain a vetted network of licensed, insured tradespeople (plumbers, electricians, builders, groundskeepers). We coordinate quotes, supervise workmanship, approve invoices up to your pre-authorized spending threshold, and handle emergency repairs 24/7.

Yes, we perform thorough initial move-in inspections, scheduled quarterly condition inspections, and final move-out audits. Owners receive comprehensive digital reports including high-resolution photography, maintenance recommendations, and compliance observations.

Absolutely. Because Ginny Homes combines property care and waste solutions under one roof, we provide seamless bond vacate cleaning, window washing, lawn mowing, hedge trimming, and green waste clearing without having to hire separate contractors.

Rent is collected via automated direct debit into our audited trust account. Landlord disbursements are processed semi-monthly or monthly, accompanied by itemized accounting statements and annual financial summaries for easy tax preparation.

We operate with transparent, competitive management commission rates with no hidden administration surcharges. We offer flexible tiers depending on whether you manage a single dwelling or a larger multi-unit residential portfolio. Contact us for an exact quote.

We handle general household waste, co-mingled recyclables (cardboard, paper, plastics 1-5, glass, aluminium), green & garden clippings, bulky household items (furniture, appliances, mattresses), commercial retail waste, and light construction/renovation debris.

Yes! We supply clean, heavy-duty skip bins ranging from 2m³ mini-skips (ideal for garden spring cleans) to 9m³ large commercial/builder skips. We offer flexible rental periods (typically 4–7 days or customized long-term hire) with fast drop-off and pickup.

Yes, we offer both dedicated green waste wheelie bin services (fortnightly or monthly collection) and one-off bulk green clearing for large tree pruning, palm fronds, hedge trimmings, and soil/turf removal. 100% of organic green waste is diverted for commercial composting.

Yes, we provide heavy-duty skip bin hire and site clean-up crews for timber offcuts, plasterboard, tiles, scrap metals, packaging, and non-hazardous demolition materials. We supply tipping manifests for commercial builders upon request.

Yes, we provide custom waste audits, front-lift commercial bins, secure cardboard recycling bales, and scheduled collection plans tailored to retail stores, offices, hospitality venues, and industrial complexes.

For safety and environmental compliance, we cannot accept hazardous chemicals, asbestos, liquid paint/solvents, gas cylinders, vehicle batteries, or biological medical waste. If you require hazardous disposal, our team can advise on certified specialist drop-off protocols.

All collected materials pass through certified local resource recovery transfer stations. Organic green waste is composted, metals and clean cardboard are diverted for reprocessing, and masonry is crushed into road base to maximize landfill diversion.